EU Right of Withdrawal
Right of Withdrawal
Under EU Directive 2023/2673, you have the right to withdraw from your purchase within 14 days of receiving your order.
Click the button below
Use the withdrawal form to submit your request within 14 days of receiving your goods.
We confirm receipt
You'll receive an automatic confirmation email immediately acknowledging your withdrawal request.
Return & refund
Return the goods in their original condition and we'll process your refund within 14 days of receiving them back.
Click the button below to begin the withdrawal process. You'll be guided through a quick two-step form and will receive an automatic confirmation by email.
Withdraw from contract here You do not need an account to submit a withdrawal request.
Prefer to use the paper EU withdrawal form? Download our model withdrawal form (PDF) and return the completed form to support@newdefendermods.com.
14 calendar days from the date you receive your goods.
Refunds processed within 14 days of us receiving your request.
You may inspect goods as you would in a shop. You may be liable for any reduction in value from handling beyond what is necessary to assess the item.
Return shipping costs are the responsibility of the buyer unless the item is faulty.
Questions? Email us at support@newdefendermods.com
This right applies to customers located in the European Union at the time of purchase in compliance with EU Directive 2023/2673.
