EU Right of Withdrawal
Right of Withdrawal
Under EU Directive 2023/2673, you have the right to withdraw from your purchase within 14 days of receiving your order.
Submit your request
Complete the form below with your name, email, and order number within 14 days of receiving your goods.
We confirm receipt
You'll receive a confirmation from us acknowledging your withdrawal request.
Return & refund
Return the goods in their original condition and we'll process your refund within 14 days of receiving them back.
Submit a Withdrawal Request
Please include your full name and order number so we can locate your purchase quickly. Your request will be sent directly to our support team at support@newdefendermods.com.
14 calendar days from the date you receive your goods.
Refunds processed within 14 days of us receiving your return.
Goods must be returned in their original, unused condition and packaging.
Return shipping costs are the responsibility of the buyer unless the item is faulty.
Questions? Email us at support@newdefendermods.com
This page is provided in compliance with EU Directive 2023/2673.