Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return under certain conditions.

Change of Mind Returns 

Due to the domestic and sometimes International shipping cost of large items change of mind is not a valid return or cancelation excuse if your item has been dispatched. This includes, but is not limited to the following
- Unwanted items (change of mind upon receipt of undamaged product, or after transaction processed)
- Wrong size or colour (please ensure you check product descriptions before making a purchase) 
- Items purchased as gifts 

Cancellations Before Fulfillment 
If you would like to cancel an order before an item has been fulfilled or shipped (must be done straight away as items are sometimes fulfilled within hours) please initiate this request by emailing us at support@newdefendermods.com. If your refund is approved by the returns team, there may be a processing fee. This fee helps cover the costs associated with order reprocessing fees automatically charge when you order is put through on the platform. The fee amount will be communicated to you upon request of cancellation. 

In the event we approve a dispatched order return, to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@newdefendermods.com If your return is accepted, we’ll confirm the process, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@newdefendermods.com 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Labour, Fitting and Installation Costs
As a general rule, New Defender Mods is not responsible for labour, fitting, installation, or removal costs incurred in connection with any product.

We strongly recommend inspecting all parts for fitment, compatibility, and condition before installation. If you have any doubt, contact us at support@newdefendermods.com before fitting.

This general rule does not override your rights under the Australian Consumer Law. Where a product is confirmed by New Defender Mods, or where applicable the manufacturer, to have a major failure, you may be entitled to compensation for reasonably foreseeable loss caused by that failure, which can include reasonable labour costs. This isn't automatic and each claim is assessed on its facts, including whether the fault was present at supply and whether the product was fitted without inspection. Where the part was supplied by a third-party manufacturer, we'll help facilitate your claim with them, consistent with our warranty terms.

Exceptions / non-returnable items
Certain types of items cannot be returned such as custom products, large items, special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.

Exchanges

Exchanges must be approved by New Defender Mods, The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, the item you needed will be dispatched if of the same value. If there is a different value for the replacement item support will be in touch to rectify.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment, Only the price of the part returned will be refunded, no taxes, fees, shipping cost, duties etc will be refunded. Restocking fee will be charged.

All warranty claims for Genuine JLR parts shipped by New Defender Mods are via Jaguar Land Rover

All Warranty claims for 3rd party parts shipped by New Defender Mods or an affiliate supplier must be submitted to the manufacturer of the part however we will assist with this as needed.

Warranty claims for New Defender Mods manufactured products must be made directly with New Defender Mods.

Return shipping and warranty claims are the buyer's responsibility unless the product is deemed by New Defender Mods to be defective.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

New Defender Mods employees a reasonable and ethical approach to fair returns.

Thank you for choosing New Defender Mods!